Delivery Info 2018-04-04T16:26:33+00:00

Delivery Information

FREE Delivery to Mainland UK on Orders over £150.

Same day despatch

We aim to despatch the same day if you place your order before midday on a working day. Other orders are despatched on the next working day.

Working Day is defined as Monday to Friday and does not include bank holidays. Orders must be received by 12pm to receive Express – Next day delivery.

Delivery to Mainland UK & Isle of Man.

We offer delivery based on total package weight and the delivery charge will be displayed to you when processing your order and payment.

Weight Delivery Estimate Price
FREE 1-2 working days FREE – Spend more than £150
Up to 1000g 1-2 working days £4.95
Up to 2000g 1-2 working days £6.95
Up to 4000g 1-2 working days £13.75
Over 4000g Please contact us for a shipping quote prior to purchase

For the benefit of our delivery service classification Mainland UK excludes the following locations: Channel Islands, Northern Ireland, Scottish Highlands & Islands. Available options will be shown during checkout. There are surcharges on deliveries to these areas imposed by our couriers. Areas are defined as the following postcode areas: AB36-38, AB55-56, BT, FK17-21, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE, AB31-35, AB41-54, G83, PA50-59, PH15-18, PH27-29, PH45-48, PH51-99

Delivery to Europe.

Weight Delivery Estimate Price
Up to 1000g 2-5 working days £14.95
Up to 2000g 2-5 working days £19.95
Over 2000g Please contact us for a shipping quote prior to purchase

For the benefit of our delivery service Europe is classified by us as: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Delivery to United States & Rest of World.

Weight Delivery Estimate Price
Up to 1000g 2-5 working days £19.95
Up to 2000g 2-5 working days £26.95
Over 2000g Please contact us for a shipping quote prior to purchase

We use Royal Mail and DPD to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.

When we despatch

Orders placed before 4pm on a working day will be despatched the same day. Orders are not despatched on Saturdays, Sundays or English public holidays.

Alternative services

Although Royal Mail and DPD are our preferred carriers, we may occasionally despatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.

We may require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

If we anticipate a delay

If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.

Parcel tracking

When your item is despatched, you will receive an email notification. If the service on which we’ve sent your parcel is tracked then the email will contain a reference number which can be used on the courier’s website:

Royal Mail: Enter your 13 character reference number, ending with “GB” on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.

DPD: Enter your 14 character reference number on the DPD tracking page.

VAT exemption

Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT deducted during checkout, after the delivery address has been entered. For Channel Islands, please ensure you choose Jersey or Guernsey and not United Kingdom in the country field.